- You can reach our customer service team via email at support@theconceptstudios,com or by filling out the contact form on our website. We typically respond within 24 hours.
FAQs
Shipping & Returns
Information
Shipping Details
"Interstellar Shipping" - 2-day delivery.
Returns Policy
"Seamless Returns" - Hassle-free returns with a teleporter-like graphic.
Customer Support
"24/7 Support Hub" - With an AI chatbot named "Live Chat" for assistance.
How can we help you?
01. How can I contact customer service?
02. What sizes do you offer?
- We offer a wide range of sizes from [XS to XXL], including plus sizes. Please refer to our size guide for detailed measurements to help you find the perfect fit.
03. What payment methods do you accept?
- We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and [any other payment methods you offer].
04. How can I track my order?
- Once your order has shipped, you will receive a confirmation email with a tracking link. You can also track your order through your account on our website.
05. What is your return policy?
We offer a 14-day return policy for unworn and unwashed items. To initiate a return, please visit our Returns page for instructions.
06. Do you offer exchanges?
- Yes, we offer exchanges for the same item in a different size or color. Please contact our customer service team for assistance.
